Operations Excellence
OUR SERVICES
Enhance Hotel Operations and Guest Experience with Proven Strategies
Hotel operations consulting is what we specialize in at JCB Consulting. With over 30 years of experience, we help elevate hotel performance through SOPs, team training, and guest experience strategies Our founder has worked with top brands like Marriott, IHG, Hilton, and Choice Hotels. With a skilled team of hotel operators, we specialize in opening and renovating hotels, consistently delivering projects on time and under budget.
We stay aligned with industry standards outlined by the American Hotel & Lodging Association (AHLA) to deliver proven results.
Standard Operating Procedures (SOPs) Development & Implementation
Create clear, brand – aligned operational guidelines to improve efficiency. Train staff on best practices for consistent service delivery. Conduct ongoing SOP audits to ensure adherence and quality control.
Cost Control & Profit Optimization
Identify inefficiencies and implement cost – saving initiatives. Improve labor management and productivity without sacrificing service quality. Analyze expenses and optimize vendor relationships to reduce operational costs.
Guest Experience Enhancement & Service Training
Conduct deta iled evaluations of guest feedback and online reviews. Implement service recovery strategies to improve guest satisfaction scores. Provide hands – on customer service training for front – line staff .
Housekeeping & Maintenance Optimization
Improve turn around times for room readiness and cleanliness. Develop preventative maintenance plans to extend the life of assets. Reduce guest complaints related to cleanliness and maintenance issues .
Food & Beverage (F&B) Operations Support
Evaluate menu pricing, inventory control, and overall F&B profitability. Implement cost – effective ordering and waste reduction strategies (this is particularly useful in a hotel who ’ s brand requires a complimentary breakfast). Train staff on upselling techniques and enhancing g uest dining experiences .
Technology & Systems Integration
Assess and ensure that your Property Management System (PMS) and automation tools are being used effectively. Optimize front desk and reservation processes to enhance efficiency. Ensure guest self – service technologies and mobile check – in options are being properly used.
Crisis & Risk Management
Develop emergency response plans for safety and security incidents. Train teams on handling unexpected challenges, from staffing shortages to guest dis putes. Conduct compliance reviews to ensure adherence to health, safety, and brand standards .
Front Office & Reservations Optimization
Train front desk teams to maximize revenue through upselling, rate maximization and effective guest interactions. Reduce wait times, improve check – in/check – out processes, and enhance first impressions. Strengthen reservation systems to increase direct bookings and reduce OTA dependency.
Operational Audits
A detailed audit report outlining strengths, weaknesses, and actionable recommendations. A customized improvement plan to enhance operations, increase revenue, and improve guest satisfaction. Guidance on training and process improvements to ensure long – term success.
We pair operations audits with customized staff development—explore Our Hotel Training Programs to learn more.
OUR COMMITMENT TO YOU